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Railways: Compensation

Question for Department for Transport

UIN 46113, tabled on 13 September 2016

To ask the Secretary of State for Transport, if he will make an assessment of the effectiveness of those provisions in the Consumer Rights Act 2015 which relate to rail passengers claiming compensation.

Answered on

20 September 2016

We want to strengthen the rights of rail passengers to get compensation for poor service. The Consumer Rights Act will allow rail passengers to challenge compensation amounts awarded for delays and cancellations where the train operator is at fault.

Train operators’ existing compensation schemes will continue to provide the main means of redress for passengers after 1 October 2016, when the Act comes into force for all transport providers. We will continue to work with train operators to improve their compensation schemes.