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Railways: Compensation

Question for Department for Transport

UIN 40383, tabled on 13 June 2016

To ask the Secretary of State for Transport, with reference to the contribution of the Parliamentary Under-Secretary of State for Transport of 11 May 2016, Official Report, HC Deb, column 692, when officials began working on the proposals to implement the 15-minute threshold for rail journey compensation; from what date he expects that customers will be able claim compensation under that threshold; and if he will make a statement.

Answered on

20 June 2016

We are committed to improving compensation arrangements for passengers. The Chancellor announced in his Autumn 2015 Spending Review that passengers will soon have access to compensation when trains are over 15 minutes late. We expect to make an announcement on this in the next few months.

We will work with the rail industry to agree the best possible deal for passengers in implementing this improvement and will set out the details of when the new arrangements will be in place shortly.