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Court Service: ICT

Question for Ministry of Justice

UIN 39165, tabled on 3 June 2016

To ask the Secretary of State for Justice, what steps he plans to take to ensure that the needs of (a) the old, (b) the very young, (c) people with difficulties with IT literacy, (d) people with difficulties with literacy and (c) other vulnerable groups are provided for in digital courts.

Answered on

13 June 2016

The response to the recent consultation on the provision of courts and tribunals set out that taking into account the needs of users, including those who are vulnerable, is a key principle in the development of our reforms. The consultation response is published at:,

We are committed to maintaining - and indeed improving - access to justice as we move towards digital channels in the courts and tribunals service. This means making sure that all users are supported to access our digital services - we call this ‘assisted digital’ support.

The assisted digital arrangements we will put in place will be tailored to the needs of users and the service with which they are interacting.