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Social Security Benefits: Appeals

Question for Ministry of Justice

UIN 38485, tabled on 25 May 2016

To ask the Secretary of State for Justice, what the average length of time was for the Tribunals Service to administer a First-Tier Tribunal Social Security and Child Support appeal in respect of (a) personal independence payment, (b) employment and support allowance, (c) income support, (d) jobseeker's allowance and (e) tax credits in (i) Coventry, (ii) the West Midlands and (iii) England in the latest period for which figures are available.

Answered on

6 June 2016

The table below shows the average length of time to administer appeals in respect of (a) personal independence payment (PIP), (b) employment and support allowance (ESA), (c) income support (IS), (d) jobseeker’s allowance (JSA) and (e) tax credits in (i) Coventry, (ii) the West Midlands and (iii) England between April and December 2015, the latest period for which figures are available.

Information on the timeliness of appeals to the Tribunal is published by the Ministry of Justice in the Tribunal and Gender Recognition Certificate Statistics Quarterly.

The most recent statistics, for the period October to December 2015, published on 10 March 2016, can be viewed at:

Average length of time (in weeks) to administer appeals between April and December 2015





Tax Credits3







West Midlands 4






England 5







SSCS data are normally registered to the venue nearest to the appellant's home address. We cannot retrieve data based on the appellant’s actual address, but can produce reports detailing the numbers of cases that were dealt with at one of our Regional centres or heard at a specific venue.

1. Personal Independence Payment (New Claim Appeals) which replaces Disability Living Allowance was introduced on 8 April 2013, also includes Personal Independence Claims (Reassessments)

2. Includes Employment Support Allowance and Employment Support Allowance (Reassessments)

3. Includes Working Family Tax Credit, Child Tax Credit, Working Tax Credit.

4. West Midlands includes the venues in: Birmingham, Coventry, Hereford, Stoke, Wolverhampton, Worcester, Shrewsbury, Kidderminster, Leamington Spa, Nuneaton and Walsall.

5. Excludes SSCS Scotland processing centre and the following venues Aberystwyth, Bridgend, Cardiff, Caernafon, Carmarthen, Colwyn Bay, Cwmbran, Haverfordwest, Llandrindod Wells, Langstone, Llandudno, Llanelli, Llangefni, Llwynypia, Merthyr Tydfil, Neath, Port Talbot, Newtown, Pontypridd, Pontypool, Prestatyn, Swansea, Welshpool, Wrexham, Bargoed and Ebbw Vale

Although care is taken when processing and analysing the data, the details are subject to inaccuracies inherent in any large-scale case management system and are the best data available.

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