To ask the Secretary of State for the Home Department, what steps her Department plans to take to implement the recommendations of the Parliamentary and Health Service Ombudsman in its Insights into selected government departments, published on 10 November 2015, on scrutiny of the quality of its overall performance.
12 February 2016
The cases referred to in the Parliamentary and Health Service Ombudsman report do not reflect current visa and asylum processes. We have made significant improvements in our handling of complaints in recent years and have a clear plan to improve this element of our service further.
This plan takes account of feedback from the Public and Health Services Ombudsman and we will continue to work with the Ombudsman to identify further service improvements.