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Revenue and Customs: Correspondence

Question for HM Treasury

UIN 26020, tabled on 5 February 2016

To ask Mr Chancellor of the Exchequer, what plans his Department has to improve HM Revenue and Customs' response times to written correspondence from members of the public.

Answered on

12 February 2016

HM Revenue and Customs (HMRC) has taken major steps to improve their customer service, including recruiting 3,000 new staff into customer service roles and undertaking their biggest-ever training programme to enable them to build customer support teams that can move across a wide range of work according to customer demand. HMRC have also introduced digital mail scanning to help manage the more than 1million items of post they receive every month.

Answered by