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Revenue and Customs: Correspondence

Question for HM Treasury

UIN 26015, tabled on 5 February 2016

To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of HM Revenue and Customs in handling written correspondence from members of the public.

Answered on

12 February 2016

Such a review has not been carried out recently. However, HM Revenue and Customs (HMRC) regularly publish general performance reports at HMRC targets for post are to reply to 80% within 15 working days, 95% within 40 working days, and 90% accuracy.

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