To ask Mr Chancellor of the Exchequer, what recent assessment he has made of the efficiency of HM Revenue and Customs in handling written correspondence from members of the public.
12 February 2016
Such a review has not been carried out recently. However, HM Revenue and Customs (HMRC) regularly publish general performance reports at Gov.uk. HMRC targets for post are to reply to 80% within 15 working days, 95% within 40 working days, and 90% accuracy.