To ask Mr Chancellor of the Exchequer, whether HM Revenue and Customs (HMRC) undertakes monitoring or verification of the decisions of Concentrix in terminating tax credit payments to claimants; what mechanisms are in place to allow Concentrix to report back to HMRC on actions taken in individual cases; and whether those mechanisms have been used.
Answered on
1 December 2015
I can confirm that HM Revenue and Customs closely monitors and verifies the decisions of Concentrix.
Full details can be found in the Contract, which is available to view here: https://www.contractsfinder.service.gov.uk/Notice/85d1b730-5e4e-4be8-ae4c-3ac1f359afc7
Answered by
Treasury