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Welfare Tax Credits

Question for HM Treasury

UIN 17351, tabled on 23 November 2015

To ask Mr Chancellor of the Exchequer, whether HM Revenue and Customs (HMRC) undertakes monitoring or verification of the decisions of Concentrix in terminating tax credit payments to claimants; what mechanisms are in place to allow Concentrix to report back to HMRC on actions taken in individual cases; and whether those mechanisms have been used.

Answered on

1 December 2015

I can confirm that HM Revenue and Customs closely monitors and verifies the decisions of Concentrix.

Full details can be found in the Contract, which is available to view here:

Answered by