To ask the Secretary of State for the Home Department, pursuant to the Answer of 15 July 2015 to Question 5849, how many complaints she has received on slow service at HM Passport Office in each of the last two years.
21 July 2015
Her Majesty’s Passport Office has dealt with a range of customer enquiries over the last two years. These enquiries have come from members of the public and from Members of Parliament on behalf of their constituents.
Her Majesty’s Passport Office is committed to processing applications as quickly as possible while maintaining the high level of security within the application system. Those applicants who need to travel urgently have their cases considered as a priority.