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Employment and Support Allowance: Medical Examinations

Question for Department for Work and Pensions

UIN 6823, tabled on 13 July 2015

To ask the Secretary of State for Work and Pensions, what assessment he has made of the effect on people waiting for an employment and support allowance assessment of the transition of supplier from Atos to Maximus in (a) the UK, (b) Wales and (c) Caerphilly County Borough.

Answered on

20 July 2015

There was a successful transition from Atos Healthcare to Centre for Health and Disability Assessments (operated by MAXIMUS) right across the country. No changes were made to the Employment and Support Allowance assessment processes, so claimants would not be affected by the change of provider.

Centre for Health and Disability Assessments (CHDA) have introduced several changes to improve the overall customer experience, for example increasing the number of Mental Health Champions and introduced a new service to help claimants complete their ESA50 questionnaire.