Written questions, answers and statements

Revenue and Customs: Telephone Services

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Question for HM Treasury

UIN 6487, tabled on 9 July 2015

Question

Mike Weir
Scottish National Party
Angus
Commons

To ask Mr Chancellor of the Exchequer, what the average call response time to calls made to the (a) tax credit helpline and (b) general HM Revenue and Customs helpline for hon. Members was in each of the last 12 months.

Answer

Mr David Gauke
Conservative
South West Hertfordshire
Commons

Answered on

15 July 2015

HM Revenue and Customs (HMRC) regularly publishes general performance reports, including those for its Tax Credit Helpline, on GOV.UK.

HMRC does not record call waiting times on the HMRC helpline for Members of Parliament.

HMRC does not have the numbers of staff employed to work on the tax credit helpline in the form requested, and it could only be collected at disproportionate cost.

An average of 10-12 staff were employed on the HMRC helpline for Members of Parliament in each of the last 12 months.

Answered by

Treasury
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