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Revenue and Customs: Small Businesses

Question for HM Treasury

UIN 4213, tabled on 24 June 2015

To ask Mr Chancellor of the Exchequer, what steps he is taking to improve customer service at HM Revenue and Customs for small businesses.

Answered on

1 July 2015

Most small businesses engage with HM Revenue and Customs (HMRC) digitally. 1.4 million businesses are already using the new digital tax account, and most register, file and pay online.

HMRC is expanding its range of digital help and support for small businesses, including YouTube videos, webinars and webchat to help them understand their obligations and how to meet them.

HMRC also offers tailored support to new businesses and those which are first time employers or new to VAT. These services are increasingly popular and small business feedback on them is very positive. HMRC provides an assisted digital service for those who are unable to engage digitally.

Answered by

Treasury