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Passports

Question for Home Office

UIN 2672, tabled on 16 June 2015

To ask the Secretary of State for the Home Department, if she will ensure that compensation payments are granted to people affected by passport processing delays in 2014.

Answered on

23 June 2015

Her Majesty's Passport Office and its predecessor bodies have never guaranteed that standard passport applications will be delivered within certain turnaround times. A passport will never be issued until the necessary security and other checks have been satisfactorily completed. The turnaround times are intended as guidance only, as is made clear.

Answered by

Home Office