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Energy: Debts

Question for Department for Energy and Climate Change

UIN HL4628, tabled on 2 February 2015

To ask Her Majesty’s Government what action they are taking to prioritise support for families with children when they fall behind on their bills to energy companies.

Answered on

12 February 2015

This Government has implemented a range of measures to help vulnerable households reduce their energy bills, including colder weather payments and warm home discount.

For those customers who fall behind on payments, suppliers are obligated to take their ability to pay into account when setting a repayment plan. Some suppliers also provide special grants and services to help families. Further information is available free from the Home Heat Helpline on 0800 33 66 99.

Answered by

Department for Energy and Climate Change