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Social Security Benefits

Question for Department for Work and Pensions

UIN HL4518, tabled on 28 January 2015

To ask Her Majesty’s Government what progress has been made to implement the changes announced in December 2014 to provide more information about Short Term Benefit Advances online and in Jobcentres and to update the guidance on Short Term Benefit Advances for Jobcentre advisers.

Answered on

4 February 2015

The Secretary of State for Work and Pensions, the Rt. Hon. Iain Duncan Smith, set out on 8 December 2014 (Official Report, column 633) how the Department for Work and Pensions will be doing much to raise awareness of Short Term Benefit Advances (STBAs). This will include providing more information to claimants about STBAs online and in Jobcentres. Staff guidance on STBAs will also be updated and staff reminded of the process for considering an STBA.

The department has already undertaken testing of the posters and messaging with a small number of staff and claimants. We have also asked the Social Security Advisory Committee to review these customer communication products before they are introduced.

Once the products have been introduced we will, of course, closely monitor their effectiveness and impact, including on the number of requests for STBAs.