To ask the Secretary of State for Energy and Climate Change, what steps he is taking to support families with children who fall behind on payments to energy companies.
Answered on
2 February 2015
This Government has implemented a range of measures to help vulnerable households reduce their energy bills, including colder weather payments and warm home discount.
For those customers who fall behind on payments, suppliers are obligated to take their ability to pay into account when setting a repayment plan. Some suppliers also provide special grants and services to help families. Further information is available free from the Home Heat Helpline on 0800 33 66 99.
Answered by
Department for Energy and Climate Change
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