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National Savings Bonds: Pensioners

Question for HM Treasury

UIN 221483, tabled on 21 January 2015

To ask Mr Chancellor of the Exchequer, what the average waiting time was for calls to the pensioner bond application telephone service in each year for which figures are available.

Answered on

17 February 2015

This product launch has had the biggest opening sales of any retail financial product in Britain’s modern history. In advance of the launch NS&I doubled the size of their call centres, and have now added further staff to help manage the high call volumes.

Average call waiting times vary depending on time of day and different phone lines.

Low interest rates have played an important part in stimulating the recovery. But there are those – especially pensioners – who rely on a reasonable rate of interest on their savings. These new savings bonds pay a market leading rate and are designed to help support those who rely on their savings in retirement.

Answered by

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