To ask the Secretary of State for Education, if she will make it her policy to provide telephone helplines for schools to use to contact the Education Funding Agency.
15 January 2015
The Education Funding Agency (EFA) currently provides a series of contact email addresses and online contact forms for their customers to use. Further details are available at:
Although there are currently no plans for the introduction of a telephone helpline for general customer enquiries, the EFA will continue to keep its methods of communicating with customers under regular review.