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Telephone Services

Question for Department for Transport

UIN 207289, tabled on 29 August 2014

To ask the Secretary of State for Transport, under what timetable his Department plans to phase out use of telephone lines with the prefix (a) 0845, 0844 and 0843 in accordance with the Cabinet Office guidance on customer service lines published in December 2013 and (b) 03 and 08, where 03 is the primary number under a dual numbering system.

Answered on

5 September 2014

The process for phasing out telephone lines with the prefix (a) 0845, 0844 and 0843 in accordance with the Cabinet Office guidance is now well advanced. There is one legacy 0845 850 0095 DVLA Drivers Medical Enquiries fax number published on GOV.UK which is retained for legacy reasons in case some literature with this number is still in circulation. Other numbers have transitioned to 0300 numbers which are charged at standard geographic rate (the same as 01 or 02 numbers) and are free as part of "inclusive minute" packages. In response to (b) there are no 03 and 08 combinations.