To ask Her Majesty’s Government what steps they have taken to encourage the six major energy companies to adhere to the five principles on the use of prepayment meters which were agreed with Consumer Focus in March 2011.
Answered on
18 August 2014
In July 2012, Consumer Focus released a report, ‘Making Progress’ which found that suppliers have all made changes to their policies and processes following their agreement to the 5 Key Principles that Consumer Focus set out in March 2011.
We know that issues relating to prepayment meters (PPM) remain of broad concern for consumers. The roll out of smart metering should greatly improve the customer experience for prepayment customers. In April 2014, the Secretary of State wrote to suppliers challenging them to ensure that from the end of 2016 current ‘normal’ PPM are replaced only with Smart Meters and offer Smart Meters with ‘pay as you go tariff’ options to all PPM customers by the end of 2016. We will continue to work with suppliers and stakeholders to ensure that PPM customers can benefit from smart meter roll out as soon as possible.