To ask Her Majesty's Government what plans they have to establish a nationwide appeals system for higher education students in the United Kingdom who wish to appeal on the basis of awarded grades or complain about alleged unfair treatment by university staff.
3 July 2014
The Office of the Independent Adjudicator for Higher Education (OIA) operates a national complaints handling scheme for England and Wales, under provisions in the 2004 Higher Education Act. The OIA can review complaints made by students against Higher Education Institutions if they remain unresolved, once a student has completed the institution's own complaints procedures. This may include, for example, complaints from students about unfair treatment by university staff. The service is free of charge to students.
Separate arrangements are in place in Scotland and Northern Ireland.There are, however, some complaints that OIA cannot consider. These relate to concerns about admission to a university and to academic judgement. In the latter case, OIA can look at whether an institution has followed its rules and regulations in making an award to a student.