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Telephone Services

Question for Home Office

UIN 201386, tabled on 18 June 2014

To ask the Secretary of State for the Home Department, how many telephone lines with the prefix (a) 0845, (b) 0844 and (c) 0843 her Department (i) operates and (ii) sponsors; how many calls each such number has received in the last 12 months; and whether alternative numbers charged at BT local rates are available in each such case.

This answer is the replacement for a previous holding answer.

Answered on

1 July 2014

Please see the table below detailing the use and purpose of non geographic
numbers, 0843, 0844 and 0845. These figures are taken directly from BT's call
reporting system.

Home Office

Prefix

Number of lines / service

Inbound calls in last 12 months*

Alternative BT Local Rate No?

0843

0

N/A

No

0844

0

N/A

No

0845

Nationality Contact Centre / European Enquiry Line

362,582

Migrated to 0300 March 2014

Asylum Support Line

46,294

Migrated to 0300 March 2014

MPs Enquiry Line

18,441

No

*Note:on 7 March 2014 the Nationality Contact Centre/European Enquiry Line and the Asylum Support Line both migrated from 0845 to the 0300 prefix with calls charged the same as calls to 01/02. The above volumes for those lines therefore are from June 2013 to March 2014

HM Passport Office

Prefix

Number of lines / service

Inbound calls in last 12 months

Alternative BT Local Rate No?

0843

0

N/A

No

0844

0

N/A

No

0845

Customer Letters

325,452

0300 number available

Passport verification services (PVS)

(a Business to Business Service)

50,644

No

Answered by

Home Office
Named day
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