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Public Sector: Complaints

Question for Cabinet Office

UIN 198691, tabled on 4 June 2014

To ask the Minister for the Cabinet Office, if he will assess the potential merits of introducing an automatic trigger for inspections of individual public services when a certain number of people using that service have made complaints about it.

Answered on

11 June 2014

The Government is considering recent reports of the Public Administration Select Committee (PASC) into how complaints about public services are handled. As part of this, the Cabinet Office is working to investigate further how public services can make best use of complaints and also to take a wider look at the role and powers of the Public Sector Ombudsmen. The Government will respond to the PASC in due course. I am happy to discuss this matter further with my Hon. Friend.

The annual reports and accounts of the public service ombudsmen in the UK provide details of their performance over the past 12 months including information about complaints received.

Answered by

Cabinet Office