To ask the Minister for the Cabinet Office, what recent assessment he has made of the ease of use for the public of the complaints systems across public services; and if he will make a statement.
11 June 2014
The Government is considering recent reports of the Public Administration Select Committee (PASC) into how complaints about public services are handled. As part of this, the Cabinet Office is working to investigate further how public services can make best use of complaints and also to take a wider look at the role and powers of the Public Sector Ombudsmen. The Government will respond to the PASC in due course. I am happy to discuss this matter further with my Hon. Friend.
The annual reports and accounts of the public service ombudsmen in the UK provide details of their performance over the past 12 months including information about complaints received.